Tech support salaries rose significantly across the board during 2007, according to the latest annual salary survey conducted by the Association of Support Professionals (ASP). The ASP's 13th annual Technical Support Salary Survey, which reflects compensation data supplied by 148 participating support organizations, found double-digit pay gains in five of the seven job categories that the survey tracks, with 8%-9% raises for two other groups.
The report shows pay levels for seven major job categories, including
senior support executives, department managers, analyst/project managers, senior support technicians, field support technicians, support technicians, and customer service reps.
The upturn in salary pay reflects several converging trends in the support and services world, the report notes. These include a tight employment market, customer pressure for higher-quality support, greater employee productivity, lower employee turnover, and less hiring of lower-paid entry- level staff.
More information on the Service and Support industry can be found at www.SupportIndustry.com
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