Will the economy recover? What technology will drive the next 12 to 18 months? How can service levels be improved? These are just some of the questions that CIOs are asking as they start the budgeting process, according to Janco Associates.
The Top Ten concerns CIOs are including in planning for the new year are:
- Budgets – Budgets have never been tighter. Organizations are striving to keep tight control over expenditures, even though they still need innovative technology to keep ahead of the competition.
- Staffing – Recruiting, managing and training staff are the most pressing concerns for CIOs as they are pressured to keep headcounts down while improving service levels.
- Security – Internal and external threats are on the increase, especially as enterprises continue to increase the growth of mobile and wireless based applications.
- Compliance – Security and compliance work together for CIOs as many governance and compliance regulations were spawned from risk management and directly affect security.
- Resource Management – Enterprise management now demands more efficient processes. CIOs must now allocate more of their time and resources they used to spend on legacy maintenance on more productivity activities.
- Infrastructure – Updating technology infrastructures and keeping the backbone of an organization’s IT up to date consumes more resources.
- Business Alignment – Keeping IT strategy in line with business strategy is something CIOs have become masters of, but it is still one of the areas that is resource intense.
- Managing Users – CIOs must prioritize the needs of their users and customers. Excellent customer service and cost effectiveness in driving the business forward are the two overlying themes for many businesses.
- Managing Change – The fast moving pace of technological innovation means change is a guaranteed part of the CIO’s role. But the way they manage its effect on the business is more critical. As business processes change, changes in organizational cultures and how they affect people are very high on the CIO’s agenda.
- Organizational Politics – To manage change and integration effectively, CIOs need the support of their senior management team. The success of change management programs and the contribution IT can make to those depend heavily on the support and drive of senior managers. If the CIO lines of report – CEO, CFO or COO -understand the power of transformational IT investment and if a CIO can educate and communicate what is possible.
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