Tuesday, March 25, 2008

Application Delivery Architects and Engineers Should Be an IT Organization's Next Key Hires

As more organizations begin to deploy application delivery networks (ADNs) to mitigate limitations in business-critical applications, Gartner, Inc. says the emergence of ADNs creates a need for a new group of technical professionals. ADNs are required for successful deployment of modern browser-based applications and emerging Web services applications. Enterprises should recognize that designing and managing this new network overlay requires unique skills and build a team of application delivery architects and engineers. These new roles will be key to the deployment of very expensive applications and protocols.

Application delivery architects work with application development, storage, security and network architects to develop an overall approach to the delivery of each application. This team determines which optimization techniques (protocol offload, caching, application firewalls, and so on) are required and where they should be implemented.

Once the approach to application delivery has been decided, an application delivery engineer leads the operational effort. He or she configures and manages the elements of the ADN. This may involve programming application delivery controllers through scripts, developing Web application firewall rules, or working with the managed service provider to optimize the ADN service. Members of this team will often be drawn from application/server and security administration. The cross-functional nature of the application delivery engineer's job requires strong people skills as well as broad, strong technical skills.

Because ADN knowledge is in short supply, Gartner says most companies will have to develop staff in-house. Although this will require investment in training and, perhaps, pay grades higher than those of network engineers, it is a necessary investment. Application delivery architects and engineers can be key to the deployment of highly expensive business-critical applications. Gartner believes that companies which employ them will realize a very positive return on investment and could achieve strategic market advantages.

More information on the service and support industry can be found at www.SupportIndustry.com

No comments: