The Hackett Group's research details how top-performing IT organizations focus on automation and complexity reduction as essential IT strategy elements. They are significantly more effective at providing IT enablement for key business operations, and operate with up to 80 percent less complexity. The research also spotlights four fundamental practices that differentiate world-class IT organizations from typical companies: alignment of IT metrics and formalized communication with the business; standardization of applications and IT processes; integration of end-to-end business processes; and the monitoring of business and IT outcomes.
The Hackett Group's research found that world-class IT organizations spend 15 percent less than typical companies per end-user, including 25 percent less on labor, 9 percent less on technology, and 8 percent less on outsourcing. Reduced complexity is a key element of how world-class IT organizations eliminate nonessential spending yet maximize staff productivity to drive down IT costs. Hackett Group's research found evidence of this across a wide array of IT metrics. World-class IT organizations carry 70 percent less complexity in their technology platforms. In addition, they rely on 40 percent fewer applications per 1,000 end-users. So as a result, hardware and software complexity levels are significantly reduced, with 30 percent lower software complexity and 60 percent lower hardware complexity.
At the same time, world-class IT organizations demonstrate dramatically higher levels of effectiveness. They meet ROI expectations nearly twice as often as typical, deliver against anticipated benefits nearly 80 percent more often, automate up to 80 percent more business processes, and deliver dramatically higher levels of self-service enablement.
More information on world-class IT organizations can be found at www.SupportIndustry.com