According to a new survey by Service Strategies Corporation, a provider of standards, career development and strategic advisory services for the technology services market, 84% of service executives interviewed expect their businesses to grow over the next year, while 43% believe this growth will be more than 10% annually. Service has become a strong driver of growth and as a result, a strong contributor to corporate profits. The study indicates that service now contributes more than 30% of both corporate revenue and profit for many companies and is continuing to grow.
Seventy-five percent of participating service executives indicated that improving customer satisfaction, loyalty and retention are among their primary business objectives. While nearly half cited technical skill shortages as a major obstacle to growth in the coming years.
More information can be found at www.SupportIndustry.com.
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