The forecast for spending on devices in
2013 has been revised down from 7.9 percent growth in Gartner's previous forecast
to 2.8 percent. The decline in PC sales, recorded in the first quarter of 2013,
continued into the second quarter with little recovery expected during the
second half of 2013. While new devices are set to hit the market in the second
half of 2013, they will fail to compensate for the underlying weakness of the
traditional PC market. The outlook for tablet revenue for 2013 is for growth
of 38.9 percent, while mobile phone revenue is projected to
increase 9.3 percent this year.
Enterprise software spending is on pace to
grow 6.4 percent in 2013. Growth expectations for customer relationship
management (CRM) have been raised to reflect expanded coverage into e-commerce,
social and mobile. Expectations for digital content creation and operating
systems have been reduced as software as a service (SaaS) and changing device
demands impact traditional models and markets.
Telecom services spending is forecast to
grow 0.9 percent in 2013. Fixed broadband is showing slightly higher than
anticipated growth. The impact of voice substitution is mixed as it is moving
faster in the consumer sector, but slightly slower in the enterprise
market.
More information on IT spending can be found at www.SupportIndustry.com
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