The collaborative
applications software category is forecast to have the highest growth in the
short term (2013). This category includes social software, which is growing
from a lower revenue base. The collaborative applications category is also
experiencing more cloud deployments than other categories and this represents
new software investments. The structured data management software category is
expected to show the strongest growth over the five-year forecast period with a
9.3% CAGR from 2012-2017, fueled by faster growth in the last 2-3 years of the
forecast. Data management is at the core of the information-driven economy and
will play a critical role in the implementation of Big Data and analytics.
On a regional basis, the
emerging economies will experience stronger growth than in mature economies.
The average 2012-2017 CAGR for Asia/Pacific (excluding Japan), Latin America,
and Central Eastern, Middle East, and Africa (CEMA) is 8.8% while the average
CAGR for the mature regions – North America, Western Europe, and Japan – is
5.0%. The emerging regions have been gaining almost 0.7% of market share every
year since 2008 and they are expected to represent almost 19% of global
software revenues in 2017.More information on the customer service, support and software markets can be found at www.SupportIndustry.com.
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