Gartner
defines a BYOD strategy as an alternative strategy that allows employees,
business partners and other users to use a personally selected and purchased
client device to execute enterprise applications and access data. It typically
spans smartphones and tablets, but the strategy may also be used for PCs. It
may or may not include a subsidy.
BYOD
drives innovation for CIOs and the business by increasing the number of mobile
application users in the workforce. Rolling out applications throughout the
workforce presents myriad new opportunities beyond traditional mobile email and
communications. Applications such as time sheets, punch lists, site
check-in/check-out, and employee self-service HR applications are just a few
examples. Expanding access and driving innovation will ultimately be the legacy
of the BYOD phenomenon.
While
BYOD is occurring in companies and governments of all sizes, it is most
prevalent in midsize and large organizations ($500 million to $5 billion in
revenue, with 2,500 to 5,000 employees). BYOD also permits smaller companies to
go mobile without a huge device and service investment. Adoption varies widely
across the globe. Companies in the United States are twice as likely to allow
BYOD as those in Europe, where BYOD has the lowest adoption of all the regions.
In contrast, employees in India, China and Brazil are most likely to be using a
personal device, typically a standard mobile phone, at work.
How
a well-managed BYOD program subsidizes the use of a personal device is
critical, and can dramatically change the economics. Today, roughly half of
BYOD programs provide a partial reimbursement, and full reimbursement for all
costs will become rare. Gartner believes that coupling the effect of mass
market adoption with the steady declines in carrier fees, employers will
gradually reduce their subsidies and as the number of workers using mobile
devices expands, those who receive no subsidy whatsoever will grow.
BYOD
does increase risks and changes expectations for CIOs. Unsurprisingly, security
is the top concern for BYOD. The risk of data leakage on mobile platforms is
particularly acute. Some mobile devices are designed to share data in the cloud
and have no general purpose file system for applications to share, increasing
the potential for data to be easily duplicated between applications and moved
between applications and the cloud.
However,
in general, IT is catching up to the phenomenon of BYOD. More than half of
organizations rate themselves high in security of corporate data for
enterprise-owned mobile devices. This new confidence in the security posture to
support BYOD is a reflection of more-mature tools and processes that address
myriad needs in the security area.
More information on customer service, support and BYOD can be found at www.SupportIndustry.com
No comments:
Post a Comment