Wednesday, August 20, 2008

Over Half of SMBs Say They Have Not Implemented Email Archiving

A new survey shows that over half of small companies in the United States do not currently have an email archiving system implemented in their organization, while one in four that do rely on end-users to manage email archiving on their own.

The survey of 421 IT executives at small and medium sized businesses in the United States found that 53 percent of those surveyed have not implemented an email archiving system within their organization. The research was carried out by eMediaUSA on behalf of GFI Software, an international developer of email archiving software.

The survey also found among those companies currently using an email archiving solution, 35 percent are relying on end-users to maintain their own email archives, while 35 percent use an in-house solution to archive emails, and 33 percent use tape backups.

Top reasons given for retaining emails included for internal inquiries and investigations (39 percent), for backup (31 percent), for compliance purposes (28 percent), and for reducing the load of mail quotas on Exchange Server (27 percent).

Various reasons were given by those SMBs who said they did not use an email archiving solution and these included the company is too small to need an archiving product (26 percent), they are not impacted by compliance regulations (21 percent), no budget (26 percent), and emails are stored on the mail server (23 percent).

On a positive note, the survey found that 36 percent of respondents consider email archiving important, and 23 percent find it very important. And more than half that use an email archiving solution have had a positive experience using one.

Other key findings from the survey include:

-- 25 percent archive emails indefinitely, while 21 percent keep them 6 months to a year.
-- 47 percent have had to at one point search for an old or deleted email because of compliance purposes.
-- 29 percent say it typically takes less than an hour to find an email from 15 months ago or longer.
-- 40 percent do not feel they are sufficiently informed about compliance and email archiving issues.

More information on the service and support industry can be found at www.supportindustry.com

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