Thursday, August 21, 2008

5 strategies for quickly and effectively implementing a virtual support center

Don’t miss SupportIndustry.com’s Next Featured Webinar:

The Virtual Support Center: Delivering Support Anytime, Anywhere
Wednesday, August 27, 11:00am PT

Organizations are continually challenged with providing high-quality, seamless and immediate support to their customers while maintaining flexibility, agility and a low operational cost structure.

Join us for an interactive Webinar featuring support industry expert Pete McGarahan who will discuss how your organization can leverage the virtual support model to improve your support center's performance, reduce operational costs and retain top technical talent.

At this live, interactive event you will:

--Discover 5 strategies for quickly and effectively implementing a virtual support center

--Hear first-hand how DirectPointe, the industry leading Managed Service Provider (MSP) implemented a virtual support center to reduce operational costs and hire optimal talent across geographical boundaries.

--Learn how to leverage remote support technology to build a successful virtual support center

Register for this event today.

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