New research from the Aberdeen Group found overwhelmingly that Best-in-Class organizations prioritize workforce collaboration and a majority of these organizations infuse the use of Web 2.0 technologies in those efforts to achieve impressive performance gains in areas such as problem resolution, project completion, and workforce productivity, including a 34% average reduction in project completion time and a 26.7% increase in revenue per employee.
For organizations that achieved Aberdeen’s Best-in-Class status (the top 20% of aggregate performance scorers) in workforce collaboration, the study shows that it starts with buy-in and support from the organization’s senior executive leadership. With this buy-in, two more critical elements are institutionalized:
- Availability of workforce collaboration and/or Web 2.0 software tools are communicated to the appropriate parties
- Training on the use of these software tools is available to all applicable workers
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