Proving the Business Case for Implementing the IT Service Catalog and CMDB Together

Don't Miss SupportIndustry.com's Featured Webinar:

Proving the Business Case for Implementing the IT Service Catalog and CMDB Together

Date: Thursday, July 17, 2008
Time: 11:00am PT/2:00pm ET

Many organizations recognize the benefits of ITIL, but struggle with how to effectively and practically implement it within their service organization. Following an ITSM Roadmap can help. This SupportIndustry.com webinar, conducted by Pete McGarahan and FrontRange Solutions, will examine the business case and business value for implementing an IT Service Catalog, in conjunction with the CMDB, as a core part of your service management implementation.

In this webinar, you will:

-- Discover how to establish realistic goals and objectives for your strategic IT Service Management Roadmap.

-- Understand the essential CMDB details necessary to support the critical business services (contained within the IT Service Catalog).

-- Obtain practical tips to better align IT service metrics with business metrics.

-- Learn the necessary steps to ensure your "front-office" and "back-office" are cohesively working together.

-- Walk away with a plan of action to begin your service catalog initiative.

-- Hear what service management challenges and successes your peers are facing via our live attendee polling throughout the webinar.

Register today!