Unexpected IT Issues Monopolize Staff Hours

How many IT professionals does it take to fix an issue? The answer is five, working a combined average of 100 hours a week to fix unexpected IT issues, proving why IT continues to focus on IT efficiency.

One IT professional averages 20 unexpected issues per week, putting out fires such as dealing with network slowdowns/outages, poor performing applications, unanticipated change requests, or equipment failures according to a survey by independent market research firm Kelton Research commissioned by TeamQuestCorporation.

Daily business hiccups affect the efficiency and productivity of IT. Dynamic IT environments demand that IT use its resources wisely as business leaders focus on exploiting the benefits of cloud computing and virtualization to better serve customers and boost profitability.

One of the presumed benefits of the cloud is freeing IT staff to work on strategic initiatives such as planning for cloud initiatives or understanding the risks associated with BYOD. However, with 30% of an IT organization's time spent on maintenance and mundane tasks, companies too often compensate by over-provisioning, wasting energy and money. IT is faced with a growing service demand from the business and consumers.

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