1.
Pervasive Computing: The ability to digitally engage and
interact (via your mobile devices) with enabled objects around you
2.
Cyber Security: Continues to be a pressing issue, as
technology enabled processes increasingly underpin and fuel the global economy
3.
Big Data Mining & Analysis: More than managing
dizzying amounts of data faster and cheaper; it is about making better business
decisions
4.
Private Cloud: Due to security and regulatory concerns,
larger enterprises have been primarily operating in a trial mode of
private/hybrid clouds and this will change in 2013. Consumers of IT are
demanding greater value from IT services
5.
Enterprise Social Networking: Becoming a core
tool for the new social workforce; the key insight for organizations succeeding
in building value from this technology is social business processes redesign
6.
Digital Delivery of Products & Services: Customers are
driving companies of all shapes and sizes to develop new, technology-based ways
of delivering value. Digital delivery of products and services can open
tremendous new pathways for growth, but companies must shift their underlying
business operations to support this new business model
7.
Public Cloud Infrastructure: Cloud adoption will
continue to mature with hybrid cloud architecture becoming the mainstay as
companies of all sizes leverage public cloud services
8.
Data Visualization: Leading edge companies will explore dynamic
virtualization techniques and advanced display devices to navigate through
multiple dimensions of data
9.
Simulation & Scenario Modeling: Organizations are
increasingly focusing on simulation models that enable executives to envision
the potential impact of their choices before making investments
10.
Gamification: With its combination of game mechanics,
social networking, interactive media and behavioral analytics, gamification can
transform a business
More information on Technology Trends can be found at www.SupportIndustry.com
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