Gartner's global IT spending
forecast is relied upon by more than 75 percent of the Global 500 companies in
their key technology decisions. The market segments are analyzed by more than
200 Gartner business and technology analysts who are located in all regions of
the world.
However, there are some bright spots
for IT providers. In contrast to the rather lackluster growth outlook for
overall IT spending, Gartner expects enterprise spending on public cloud
services to grow from $91 billion worldwide in 2011 to $109 billion in 2012. By
2016, enterprise public cloud services spending will reach $207 billion.
Worldwide IT services spending is
forecast to reach $864 billion in 2012, a 2.3 percent increase from 2011.
Demand for consulting services is expected to remain high due to the complexity
of environments for global business and technology leaders. Gartner analysts
said consulting itself is becoming increasingly technology-based with the rise
of analytics and big data, having deep implications on the future of consulting
services.
The global telecom services market continues to be the
largest IT spending market. Telecom services growth is expected to come not
only from net connections, especially in emerging markets, but also in mature
markets from the uptake of multiple connected devices, such as media tablets,
gaming and other consumer electronics devices.More information on customer service, support and IT spending can be found at www.SupportIndustry.com
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