Top Ten Retailers for Customer Service Released as Holiday Shoppers Hit Stores

With millions of Americans beginning to flood stores and websites in search of holiday deals, the NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for customer service selected by shoppers in the sixth annual NRF Foundation/American Express Customers’ Choice survey. The survey, which asked 9,291 shoppers which retailer provides the best customer service, was conducted by BIGresearch.

According to shoppers, the top ten retailers for customer service, in alphabetical order, are:

-- Amazon.com

-- JCPenney

-- Kohl’s Department Stores

-- Lands’ End

-- L.L.Bean

-- Newegg

-- Nordstrom

-- Overstock.com

-- QVC

-- Zappos 

More information on customer service can be found at www.SupportIndustry.com.