Teleperformance, a provider of outsourced CRM and contact center services, released the results of customer care survey that shows the quality of experience with a company’s customer contact center determines consumer sentiment and brand loyalty. According to the survey, a single negative experience with a customer call center would likely cause 68% of the respondents to take their business elsewhere. Over 1000 U.S. adult consumers completed the survey.
Survey results also revealed consumers expect excellent service in return for brand loyalty:
-- 87% of people felt they had a right to a better contact center experience if they regularly spend money with a company or stay loyal to a brand
-- 51% of people said the main reason for their dissatisfaction with a company is poor customer service or a bad contact center experience
More info on the service and support industry can be found at www.SupportIndustry.com
2 comments:
Your services are really significant...
Customer Call Center Software
That is true. As a consumer, I want to have good call center experience as I stay loyal to the product or brand that I'm using. The reason why I stick to the product is because of the customer care that they are providing.
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