Under increasing economic pressure, small and medium-sized businesses (SMBs) in the U.S. are using more diverse information sources to first learn about IT products, technologies, and suppliers and, once aware, gather more information. Despite the growing use of the Internet as a source of information, a trend that will continue, word of mouth still receives high mentions by SMBs, according to a new IDC study.
Among key highlights of IDC's research are the following:
--Word of mouth is most often cited by small businesses (SBs) and medium-sized businesses (MBs) as how they initially become aware of IT products, technology, and suppliers. However, vendor Web sites and word of mouth tie for first place as a source of more detailed information for both SBs and MBs.
--SMBs differ far more by vertical industry than they do by company size regarding places where they become aware of technology as well as sources for more detailed information. Communications firms cite the highest average number of sources, while banking/finance firms averaged the lowest.
--SMBs differ a great deal by cluster regarding the information sources that they utilize.. A well above average share of SMB 2.0 firms mention online sources for both becoming aware of and gathering IT information.
More information on the service and support industry can be found at www.supportindustry.com
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