Cutter Consortium's fourth annual survey of the software-as-a-service (SaaS) market has revealed that a whopping 97% of responders are satisfied with their SaaS deployments.
The benefits enterprises are enjoying that have lead to such an unprecedented satisfaction level include reducing infrastructure costs as a result of SaaS solutions, greater functional capabilities from their SaaS solutions, better application reliability and performance, and higher productivity and more systematic software updates and upgrades.
Another key finding of this study is that more than 50% of the respondents expect to generate 11%-30% cost savings from their SaaS solutions, while nearly one-fifth expect more than 40% savings.
More information on the service and support industry can be found at www.SupportIndustry.com
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You can find more on our 2008 SaaS research at The Cutter Blog. We found that SaaS implementation nearly doubled over last year, but that there are some customer concerns that are constraining some from considering SaaS as an option. Cutter is offering a download of the research with free registration.
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