Business Travelers Go Green on the Road, Have Specific Expectations of Hotels

U.S. business travelers are increasingly making daily choices to reduce their environmental impact, and they have specific expectations about the green practices hotels should be adopting today, according to a recent survey commissioned by Deloitte.

The survey shows business travelers have begun do some green practices routinely: nearly seven of 10 business travelers (69 percent) say they always turn off the lights and one out of three (31 percent) always adjusts the heat/air conditioner when leaving the room.

Roughly a third of travelers surveyed are keenly concerned about green travel. Some 34 percent "seek out hotels that are environmentally friendly," just as 38 percent have researched green lodging facilities either online or by asking friends and relatives. Similarly, 28 percent say they would be willing to pay 10 percent more to stay in a green lodging facility.

Hotels: True green?

The top five environmental actions business travelers expect lodging facilities to be taking are (in order):

--Recycling (77 percent)
--Using energy-efficient lighting (74 percent)
--Using energy-efficient windows (59 percent)
--Placing cards in rooms to let guests request that sheets/towels not be changed (52 percent)
--Using environmentally safe cleaning products (49 percent)

Additionally, more than seven in 10 (71 percent) say they believe the lodging industry is only "somewhat" green, with an additional 23 percent saying the lodging industry is "not at all green." One in five (20 percent) say they have stayed at a hotel that didn’t allow them to be as green as they wanted to be, while approximately 30 percent say they have requested sheets and/or towels not be changed, but the hotel changed them anyway.

Gen Y: Least green of all

The survey found that Generation Y business travelers are the least likely to be taking a range of green actions identified in the survey. Among the seven green actions — requesting that bedding not be changed, requesting that the towels not be changed, turning off the lights when leaving the room, adjusting temperature when leaving the room, conserving water, conservatively using the toiletries, and using public transportation and/or hotel buses — Gen Y was the least likely to do the first four actions.

Clear gender divide

The survey found a significant split along gender lines on some key questions: 72 percent of females say they always turn off the lights when leaving a room vs. 66 percent of males. Similarly, 36 percent of female business travelers always adjust the heat or air conditioner when leaving a room vs. 26 percent of males. More than half of female business travelers say they frequently or always use public transportation or hotel buses (52 percent female vs. 42 percent male).

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