SupportIndustry.com, an online resource dedicated to enabling organizations to deliver world-class customer service and support, has announced the addition of several new articles, authored by leading industry experts, to the SupportIndustry.com web site.
These content-rich pieces are intended to be another valuable resource for SupportIndustry.com’s members, and can be immediately viewed at http://www.supportindustry.com/asktheexpert/index.htm. A selection of the latest offerings includes the following:
- How Customer Preconceptions Affect Maintenance Contract Sales by Tom Sweeny, ServiceXRG
- Calculating Support Center Staff Requirements by Penny Reynolds, Founding Partner, The Call Center School
- Are You Taking Care of Your Employees? by Rosanne D'Ausilio, Ph.D., President of Human Technologies Global, Inc.
- A "Frank" Conversation by Pete McGarahan, McGarahan & Associates
- Emergence of Quality Management/Liability Recording Suites for Small and Mid-Sized Enterprises by Donna Fluss, founder and President of DMG Consulting LLC
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