Thursday, January 17, 2008

IDC Predicts the Number of Worldwide Mobile Workers to Reach 1 Billion by 2011

Pressure on companies to provide work/life balance programs for employees combined with advances in mobile technologies is increasing the number of mobile workers in the U.S. and around the world. By year-end 2011, IDC expects nearly 75% of the U.S. workforce will be mobile.

The current generation of workers is demanding more flexibility and mobility in their schedules. They also have a higher comfort level with technology in general, including remote access technologies and mobile devices. The proliferation of high speed networks, widespread public Wi-Fi hotspots, and fixed-mobile convergence (FMC) technology now allows employees to work effectively from almost anywhere.

In addition to meeting the demands of today's workforce, enterprises are deploying mobile solutions to meet both horizontal and vertical industry needs driven by increasing business response time as well as to help reduce corporate space (and leasing) requirements. Organizations deploying mobile solutions enjoy a strategic competitive advantage over their competitors who have not invested in integrating mobility into their cultural roadmap.

Regional comparisons indicate that the U.S. workforce has the highest percentage of mobile workers at 68% in 2006. However, Japan's penetration rates will increase the most during the forecast period with mobile workers accounting for nearly 80% of the workforce by year-end 2011, up from 53% in 2006.

More information on the Customer Service and Support Industry can be found at www.SupportIndustry.com

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