According to a new report released by AMR Research, U.S. companies will spend $73B on knowledge management software in 2007, and spending will grow nearly 16% to an average of $1,224 per employee in 2008. As a growing number of needs and initiatives are left unsupported by established enterprise applications, the demand for KM technologies has increased, leading to record-level activity in knowledge management; content management; navigation, search, and retrieval; and collaboration platforms.
Other highlights of the report include:
- Collaboration, digital asset management (DAM), and customer- and supplier-facing portals are the biggest areas of planned investment.
- The preferred KM purchasing models are shifting from traditional licensing to software-as-a-service (SaaS) and open source.
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