The ‘Consumerization of Enterprise IT’ research, carried out by the Accenture Institute for High Performance, surveyed over 4,000 employees in 16 countries across five continents, as well as over 300 business and IT executives. The study found that despite employers’ concerns around data security and IT protocol, one in four (23 percent) employees worldwide regularly use personal consumer devices and applications for work related activities. Employees claim that such technologies enhance innovation, productivity and job satisfaction, and more than a quarter (27 percent) said that they would even be prepared to pay for their own devices and applications to use at work.
The research also revealed that patterns of usage and attitudes toward such technologies differ noticeably across the globe, with greater adoption of consumer IT by organizations in emerging markets such as Brazil, China, India and Mexico than in developed markets. In contrast to a worldwide adoption average of 23 percent for consumer devices and 20 percent for applications that are routinely used in organizations by employees, countries such as China and India show consumerization rates well above 40 percent. As emerging markets seek to continue the high growth they have enjoyed over the past two decades, consumer IT in the workplace could be one of the key drivers of competitive advantage.
Other key findings from the research include:
Rising Employee Technology Expectations
-- Over a quarter (27 percent) of employees routinely use non-corporate applications downloaded from the Internet in the workplace as they search for applications that help them to work better
-- The first step toward IT consumerization often involves accessing corporate email in non-corporate settings, largely as a result of increasing smartphone penetration, with 30 percent saying they routinely check email before they go to bed
-- Employees also revealed a desire to access Web-based corporate applications and databases, as 14 percent reported accessing corporate apps and databases from their consumer devices on a regular basis
Employees Solving Their Own Tech Challenges
-- A large proportion of employees (43 percent) feel comfortable and capable of making their own technology decisions for work, indicating a ‘technological empowerment movement’ sweeping across users worldwide
-- There is also an increasing trend for employee driven technological innovation, as 24 percent of employees admitted to coming up with their own consumer technology solution to help solve a business problem
Management is Scrambling to Embrace Consumer Technology
-- The use of personal devices in the enterprise increases dramatically amongst IT executives (54 percent) and other management executives (49 percent) when compared to employee adoption rates
-- Management and IT executives know that using the latest technology is a big priority for their employees, with 88 percent of executives collectively saying that consumer technology used by their employees can improve job satisfaction
-- Most executives approach consumerization as a series of ad hoc issues (e.g. “Should we allow corporate reports on iPads?” or “Should we allow social media?”). However, whilst more executives recognize the adoption of consumer technologies in the workforce as a strategic issue, only 27 percent have started to address the issue in a structured way.More information on the IT industry can be found at www.SupportIndustry.com.